Installation - Virgin Pure

We are still installing new Water Systems

We’ve added lots of new safety features to ensure we can continue to serve our customers safely including the installation of new Water Systems.

Find out more here

Covid-19 Update

We’re taking extra steps to make sure our teams are installing safely:

We’re asking our teams to wear PPE including face coverings, goggles and disposable gloves, shoe coverings and overalls
We’re using anti-bac gel and cleaning wipes before and after every installation
We’re maintaining a minimum 2m social distancing at all times
We’re asking all customers to open windows and doors where possible and remain in separate rooms during installation
We’re strictly following the latest government advice to self-isolate if our teams are experiencing any Coronavirus symptoms

We’ll deliver your new Water System to you within two working days

As soon as your order is placed we will dispatch your Water System to you for delivery within 2 working days ready for your engineer to come and install. If you are not going to be home for delivery you will be given the option to change your delivery date or arrange delivery to a pick-up point. We kindly ask all customers not to unpack the delivery or try to install the Water System themselves (it may mean that your warranty is invalid and impact the engineer’s ability to successfully install the system). Please just have the package ready in the kitchen for the engineer.

We’ll call you to schedule a date and ask some basic safety questions

As soon as delivery of your Water System is received our installation team will call you to schedule a convenient installation date and ask some basic safety questions. We’ll be checking if you or anyone in your home has been diagnosed with Covid-19 or is self-isolating as a precaution. If the answer is yes we will need to schedule your installation for a date in the future.

We’ll contact you the evening before your installation date

The evening before your installation we’ll text you an expected time of arrival and ask the same questions. If anything has changed you will need to re-book an installation for a date in the future.

Your engineer will call again on the way to your property

Your engineer will also call on the day of your appointment and ask the same questions. If anything has changed you will need to re-book an installation once your isolation period has ended.
Keeping our people and customers safe is our top priority, so there could be an occasion where an engineer doesn’t feel comfortable coming into your home. If this happens, we’ll work with you to re-book an alternative date.

When it comes to our engineers carrying out work we’re taking extra steps:

First and foremost our engineers are following the latest government advice and self-isolating if they need to. This means your appointment may be rescheduled at the last minute. Please bear with us if this happens, we’ll do everything we can to keep delays to a minimum.
When the engineer arrives at your property they will call you to let you know and ask you to allow them access. Whilst keeping a 2m distance at all times.
All engineers will use antibacterial gel to wash their hands before they enter your home and they will disinfect all equipment before and after use.
As a precaution, our engineer will wear gloves, a mask and shoe covers.
We ask that you stay 2m away from our engineers at all times. Before starting work they will agree with you where the installation will take place, inspect the area. If you have not done so already they will ask you to empty any cupboards which are needed for access. Once this is done we ask that if possible you wait in another room whilst the engineer is working.
Engineers will use antibacterial cleaning spray to disinfect any areas where they will work.
Our engineer may also request to open doors and windows close to the area where they are installing.

We’ll make sure your happy before we leave whilst keeping you safe

Once the installation is complete the engineer will set-up your Water System and invite you to check everything is OK whilst remaining at a minimum 2m distance.

The Water System and area which has been worked in will be wiped clean using disinfectant spray and the engineer will remove all rubbish from the area as they leave.

Increased online support

As we are limiting the time spent in homes your engineer will not demonstrate all of the features of the Water System.
You can access all that information from the following sources:

Download our user guide here
Book a virtual setup demonstration through our customer service team
Call our customer service team, who can talk you through anything you need

Above everything else the health and wellness of our staff and customers is most important and we appreciate your cooperation as we implement these changes.

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We successfully install in 99% of homes, here’s how

Water System delivered to you within two working days

As soon as your order is placed we will deliver your new water system to you within two working days.

Schedule an installation date

As soon as you receive your Water System we will call you to schedule a convenient installation date (usually from 2 – 5 days).

Job done in under an hour

Installation takes about 45 minutes and we will contact you the day before to confirm a 2 hour arrival time.

Choose a location

Pick where you want your new Water System to go. It needs to be 1.5m from a power socket and 12m from a water mains. Usually found behind a dishwasher or under the sink.

We connect to the water mains

In most cases, we will make a small 6mm hole through your kitchen counter to run a thin flexi-tube to your water supply. It’s connected using a clever isolation valve which won’t impact any of your other plumbing or appliances. Once connected we’ll test everything is working and all connections are secure.

Setup to your exact preferences

Once the plumbing is done we will help setup your new Water System. This includes adjusting to your preferred temperatures, setting autofill levels, adjusting sleep and wake-up times and generally making sure it’s working exactly how you want it.

30 day satisfaction guarantee

We’ll give you 30 days to see if you like it and if not we’ll come and collect free of charge and give you a full refund. We’re proud to say less than 1% of our customers call us back within 30 days.

Ready for Pure Water in your home?