Get your new Home Water System now and then enjoy unlimited filtered water for just £4.60 a week with our Smart Service

FAQs

• Am I purchasing or renting / leasing the Water System?

  Whether you choose Smart Service or Pay As You Go you are purchasing the Water System.

• What are the payment options?

  • Upfront Water System purchases, payment is with any major credit or debit card.
  • Monthly instalment Water System purchases payment is via our instalment payment partner Splitit.
  • Smart Service payments are via direct debit.

• If I select instalments and Smart Service, are there two monthly payments for the first 12 months?

  You will have two monthly payments for the first 12 months.

  £22.49 /month for the Home Water System, the first taken upon order and ending after 12 instalments.
  £27.49 /month for the Home Water System II, the first taken upon order and ending after 12 instalments.
  • 19.95 / month Smart Service, the first payment taken two weeks after installation. After 12 months, you can continue with Smart Service or switch to Pay As You Go with no further commitments.

  The payments, will be charged separately at different times in the month.

• What does Smart Service include?

  The Smart Service includes everything you need to get started as well as an on-running service plan to automatically provide you with everything needed for uninterrupted pure water. It’s similar to buying a mobile phone on contract, you pay less for the Water System as you also take out an ongoing service plan. Because the Smart Service is designed to provide everything needed in the most affordable way, it is the most popular with our customers.

• Smart Service - what happens after 12 months?

  Shortly before 12 months is up, we will notify you, and you can choose whether to continue with Smart Service or switch to Pay As You Go with no on-running commitments.

• What warranty will I receive?

  All new orders receive a 12 month warranty. After 12 months you continue with on-running service you will continue to be covered for all repairs and replacements. You can also add a further 12 months warranty on a pay as you go basis but this cannot be added if there is a break in warranty cover.

• How often do I need to change the filter and UV lamp?

  Filter every six months and UV Lamp every 12 months.

• How much are Pay As You Go replacement parts and services?

  Filter £59.99 and UV Lamp £59.99 (UV Lamps only sold as part of a filter + UV pack £119.99).
  Filter £69.99 and UV Lamp £69.99 (UV Lamps only sold as part of a filter + UV pack £139.99).
  • An extended 12-month warranty costs £69.99 but cannot be purchased after a break-in warranty cover.
  • If you do not have extended warranty an engineer call-out or reinstall is £69.99.

• Can you install in quartz or granite worktops?

  Absolutely. Granite, and pretty much any other surfaces such as quartz, are no problem for our team of skilled technicians. They’ve had all sorts of specialist training, and they’re impressively equipped. Granite, marble and corian worktops – they’re all a breeze for our experts.

• How long is install after ordering?

  You will receive your water system two working days from order. Within 24 hours of delivery, a member of our team will contact you to discuss timeframes for installation. We aim to install within five working days of delivery.

• What if I move house?

  Let us know you are moving, and we will arrange for one of our engineers to come and reinstall at your new property. For Smart Service customers, this is no cost. For all other customers, it £59.99

• What if I order now but want to delay installation?

  One of our team will be in touch to arrange installation. Explain when and where you want the installation to occur, and we will take care of everything.