Frequently Asked Questions

• Does the Virgin Pure System treat hard water and limescale?

  Limescale is just a crystallisation of the natural and healthy minerals calcium and magnesium. It’s good for you but a bit unpalatable in your perfect cup of tea. Our system doesn’t filter out limescale (the good minerals), but they do stop them forming the unsightly white flakes in your water. So, unlike your kettle, Virgin Pure gives you all the goodness without any of the grit.

• What is removed by the Virgin Pure system?

  Most forms of filtered water remove some of these substances but our system remove all the bad stuff, here’s how:

  1. A mesh water filter at the inlet pipe traps big bits of dirt
  2. Smaller impurities like rust and sand are removed by a sediment filter
  3. An activated carbon water filter adsorbs organic matter and contaminants
  4. The chilled filtered water is zapped by a UV purifier keeping it free from bacteria
  5. Whilst the boiling water is treated to prevent scale (those yucky white flakes).
• What good stuff is retained by the Virgin Pure System?

  Our systems purification process doesn’t produce any dangerous by-products or cause any chemical changes. As a result, minerals like magnesium, calcium, and potassium found naturally in water and beneficial to our health are maintained.

• How much power does my Virgin Pure system use?

  Everyone uses their dispenser differently, so we can’t give you a definitive, one-size-fits-all figure, but we carried out our own independent tests with the Water Regulation Advisory Service to compare the power usage of our dispenser to an ordinary domestic kettle.
  In the test, we did the following:

  • Filled 4 mugs per day with boiling water
  • Allowed 8 hours per day for the Virgin Pure dispenser to be in energy saving mode (typically when you are sleeping)
  • Included all power used by the Virgin Pure dispenser whilst on standby

   
  The Virgin Pure dispenser returned an average energy usage of 0.025kWh per use or 128.448kWh per year.In comparison boiling a kettle returned energy usage of 0.11kMh per usage or 169.433 kWh per year.So the kettle used 32% more energy in a year than the Virgin Pure dispenser. It’s also important to consider that, according to the Energy Savings Trust, 75% of people admit to using too much water every time they boil a kettle and 40% of households in the UK actually boil the kettle more than 5 times per day.*
  In comparison, your Virgin Pure dispenser provides just the right amount of piping hot water needed, at the push of a button, so you can enjoy great hot drinks and help save the planet at the same time.
  *Source: At home with water report, published by the Energy Savings Trust in July 2013.

• What is the average life of a Virgin Pure Dispenser?

  On average 7 years.

• Can my children dispense hot water?

  To ensure complete peace of mind for parents, an optional hot water child protection lock can be fitted to keep your little ones (or anyone else) safe.

• Can you install if I have a granite worktop?

  Absolutely! Granite is no problem for our team of skilled technicians. They’ve had all sorts of specialist training and they’re impressively equipped. Granite, marble and Corian worktops – they’re all a breeze for our experts.

• What's the difference between a Water System and a water filter jug?

  Like a Virgin Pure System, most filter jugs use a filter to remove substances like chlorine from tap water. Chlorine is added to water to prevent Bacteria breeding in water. However once the chlorine has been removed, water can become a breeding ground for bacteria.
  That’s why our Systems have a UV lamp, to inactivate these microorganisms and prevent them from multiplying once the Chlorine has been removed from water. In fact our Systems kill 99.99999% of health- concern waterborne bacteria in water* Not to mention our Water System removes the need for re-filling jugs, taking up fridge space and needing a separate kettle.