Frequently Asked Questions

• Does the water system need any maintenance?

  The Water System needs a filter change every 6 months and the UV lamp every 12.

• How do I change the filter and UV lamp?

  It only takes a couple of minutes and they simply click in and out. We’ll provide instructions when your new system is installed.

• How do I get replacement parts?

  Either through one of our on-running service packages or purchased directly from the shop section of our website.

• Can I install myself?

  Sorry, but to guarantee pure, triple filtered perfection every serve, our systems can only be installed by one of our Virgin Pure engineers. Your system must be installed properly to ensure your warranty is validated.

• Can my children dispense hot water?

  To ensure complete peace of mind for parents, an optional hot water child protection lock can be fitted to keep your little ones safe.

• Does the Virgin Pure System treat hard water and limescale?

  Limescale is just a crystallisation of the natural and healthy minerals calcium and magnesium. It’s good for you but a bit unpalatable in your perfect cup of tea. Our system doesn’t filter out limescale (the good minerals), but they do stop them forming the unsightly white flakes in your water. So, unlike your kettle, Virgin Pure gives you all the goodness without any of the grit.

• What’s the difference between a Water System and a water filter jug?

  Like a Virgin Pure System, most filter jugs use a filter to remove substances like chlorine from tap water. Chlorine is added to water to prevent Bacteria breeding in water. However once the chlorine has been removed, water can become a breeding ground for bacteria.

  That’s why our Systems have a UV lamp, to inactivate these microorganisms and prevent them from multiplying once the Chlorine has been removed from water. In fact our Systems kill 99.99999% of health- concern waterborne bacteria in water* Not to mention our Water System removes the need for re-filling jugs, taking up fridge space and needing a separate kettle.

• How does Virgin Pure compare to buying bottled water?

  Advice varies, but it’s generally accepted that you should be drinking around 2 l of water a day.
  A 1.5 litre of bottled water from a well-known brand currently costs around 52p. To drink 2 litres a day would cost 70p, or £20 a month. That’s £80 a month for a family of four. Compare this to purchasing a Virgin Pure system with Watercare+ monthly service. Across 5 years of ownership the cost is as little as £15 per month and the pure water is unlimited.
  *Bottled Water Prices Source: MySuperMarket.co.uk prices taken RRP for 1.5 litres of bottled still water 3.8.17

• How much power does my Water System use?

  Everyone uses their Water System differently, so we can’t give you a definitive, one-size-fits-all figure, but we carried out our own independent tests with the Water Regulation Advisory Service to compare the power usage of our T6 Water System to an ordinary domestic kettle.
  In the test, we did the following:

  • Filled 4 mugs per day with boiling water
  • Allowed 8 hours per day for the Water System to be in energy saving mode (typically when you are sleeping)
  • Included all power used by the Water System whilst on standby

  The Water System returned an average energy usage of 0.025kWh per use or 128.448kWh per year.
  In comparison boiling a kettle returned energy usage of 0.11kMh per usage or 169.433 kWh per year.
  So the kettle used 32% more energy in a year than the Water System.
  It’s also important to consider that, according to the Energy Savings Trust, 75% of people admit to using too much water every time they boil a kettle and 40% of households in the UK actually boil the kettle more than 5 times per day.*
  In comparison, your Water System provides just the right amount of piping hot water needed, at the push of a button, so you can enjoy great hot drinks and help save the planet at the same time.
  *Source: At home with water report, published by the Energy Savings Trust in July 2013.

• Have you changed installation due to Coronavirus?

  We are still installing new Water Systems but are taking extra precautions to ensure the safety of our customers and staff. Our installations team will discuss all necessary steps with you when booking your installation date