Satisfaction guarantee

If after 30 days you’re not satisfied with your Virgin Pure Water System, we’ll come and collect it. That’s hundreds of glasses of pure water to enjoy while you make your mind up

How our money back guarantee works

If after 30 days you’re not happy and want to return your Water System, you won’t need to lift a finger. Our team will come to your home, collect it free of charge and, providing it’s not damaged, we’ll refund 100% of your money.

Freedom to change your mind

We’re guessing you’ve probably not had anything like this in your home before, but we’re pretty sure you’re going to love it.

That’s why 30 days from the moment your system is installed, we’ll give you a full refund if you change your mind. No questions asked

We’ll collect your Water System free of charge

If you do change your mind, we make everything easy as you simply need to give us a call and we’ll arrange the rest.

Once we’ve agreed upon a convenient date, our engineer will come to disconnect and remove the Water System from your home.

Just bear in mind, an adult over 18 will need to be present to provide access to the property.

No hidden charges

As soon as your Water System has been removed, and is checked for any damage, we’ll refund your money.

There are no additional charges, no collection costs, and no engineer call-out fees. It’s that simple.

100% of your money back, no matter how you paid

Whether you decided to rent your system, pay for it in a single upfront payment, or if you spread the cost interest-free, you’ll get all your money back.

If you have chosen to spread the cost, once the Water System is collected, we’ll refund any payments you’ve made and cancel the plan, so no further payments will be due.

If you decided to rent, we'll refund your installation fee and cancel your contract.

Enjoyed by thousands of UK families

Frequently Asked Questions

  • What should I do if I am not satisfied during my first 30 days?

    We’d love to hear why and try and help fix any issues. Our customer services team is on hand and answers the phone on average within 90 seconds. If they are unable to help resolve your issue they will happily arrange collection and a refund.

  • When do you collect the Water System?

    Typically we will aim to collect 5-to-10 days from you contacting us. Our team will work with you to arrange a convenient date (Mon – Fri 8 am to 5 pm).

    We’ll contact you the evening before collection to give you a 2-hour time slot.

    If you do want to cancel, you just need to notify us within 30 days of installation. Collection may be outside of 30 days, but it will not impact your refund.

  • How is the Water System removed?

    Our specially-trained engineer will neatly remove the flexi cable which is connected to your mains water supply. If a hole has been made through the countertop we will use a color-matched silicone putty to fill the hole.

  • What happens if the Water System is damaged?

    If your Water System is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.

  • When will I get my refund?

    As soon as we’ve collected your system it goes for a quick damage check, a process that takes about 2-3 days.

    As soon as this is complete, we will issue your refund.

    Just be aware that, depending on who you bank with, this can take up to 5 working days for the money to reach your account.

  • If I chose to spread the cost and cancel will it impact my credit score?

    No. We offer interest-free payment solutions with NO credit check and so no matter if you choose to cancel it will not impact your credit score.

What customers who made the switch are saying

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