When you join, we understand you're committing to a healthier life. That's why we handle everything in five simple steps

Step 1:

Installation and set up on a date that works for you

Step 1:

Set up on a date that works for you

As soon as you order, our scheduling team will contact you to arrange a suitable date and time for one of our technicians to set up your new system. We aim to get you up and running within 10 days.

Step 2:

We do everything to set up your
new system

Technician consultation
Our technician will help locate the ideal location for your system. It should be within 12 meters of a water mains, typically near a sink, and 2 meters of a power outlet.
Mains water connection
Your system will be connected to the water supply without impacting other plumbing. As trained plumbers, our technicians can connect our Systems in almost any kitchen.

Instant hot and cold water without
disrupting plumbing

  1. We temporarily disable your main water supply.
  2. We attach an isolation valve to the water supply, which operates seamlessly with your existing plumbing.
  3. A 6mm flexible tube connects from the mains to our system and we restore the water supply.
  4. The system’s energy efficient technology holds 1.3l of hot water and 1.5l of chilled water for immediate dispensing.
  5. The building's water pressure ensures a continuous flow, keeping the water system consistently filled and at the perfect temperature.
System personalisation
Our technician will fine-tune your system to your preferences. This includes customising temperature settings, auto-fill levels, implementing child locks, enabling energy-saving and sleep modes.
  • 30 Temperature Settings

    Tailor the hot, cold, and ambient temperatures to your preference

  • Energy-Saving Mode

    Set to activate when you need it and save power when you don’t

  • Wake-Up Mode

    Schedule your System to activate at your preferred times

  • Hands-Free Filling

    Dispenses water to fill your glass or cup automatically

  • Secure Child Lock

    Children can access cold water but not hot

Step 3:

We give you 30 days to change your mind and get a full refund

Change your mind within 30 days of installation? No worries. Our team will pick up your System at no cost to you, and we will refund 100% of your money. It's that simple. Your satisfaction is our priority.

Step 4:

Refresh your system every 6 months in just a couple of minutes

  • Change the Filter every 6 months and the UV Lamp every 12 months.

  • Change the Filter every 6 months and the UV Lamp every 12 months.

Step 4:

All the new parts you need, delivered when you need them

Filters and UV Lamps pop in and out. No special knowledge or tools are required, and our website has handy how-to videos.

Our inclusive subscription plans ensure that replacement parts are delivered to your doorstep when you need them.

Step 5:

We gurantee you are never without pure water

Our service comes with a guarantee to ensure a continuous supply of pure water. Should you need a technician call-out, we aim to be with you within 3 working days. If they cannot fix it, we’ll replace the system on the spot.

Our service comes with a guarantee to ensure a continuous supply of pure water. Should you need a technician call-out, we aim to be with you within 3 working days. If they cannot fix it, we’ll replace the system on the spot.

Over 4000 people rate us excellent on Trustpilot

Frequenty Asked Question

  • What should I do if my Water System experiences a fault?

    If your Water System develops a fault, contact our dedicated customer services team, and we'll promptly schedule a technician to visit you. Typically, we address all faults within 3 days. If the issue cannot be resolved, we'll provide a replacement system right away. All costs are covered by our monthly subscription plans, including a replacement system, at no additional charge.

  • How do I get replacement filters and UV lamps?

    All replacement parts will be sent to you automatically and inclusive within the subscription at no extra cost.

  • What happens if installation is unsuccessful?

    While we achieve successful installations in 99% of UK homes, there may be rare instances where completion isn't possible. If this situation arises, our technician will take the Water System away with them, and we'll promptly refund 100% of your payment. Additionally, any future plans will be cancelled automatically, requiring no action from you.

  • Can I order now and delay installation until I move house or complete renovations?

    Yes. Once you’ve ordered, your new Water System will be delivered free of charge within two working days. As soon as it is delivered, one of our team will be in touch to arrange installation. Explain to them when and where you want the installation. Whether that’s an installation in your current address in a month after kitchen renovations or two weeks once you have moved house we are happy to help.

  • How do I change the Filter and UV Lamp?

    It only takes a couple of minutes, and they simply click in and out – you don’t need tools or anything like that. You can find instructions on our website here, and we’ll also leave you a handy guide when we install.

  • Can you install through granite or quartz countertops?

    100% yes. Our skilled technicians have had enough training to install our machines through granite, marble, corian and even vibranium.

  • Can you install a Virgin Pure Water System if I have a water softener?

    Yep, we can do that. Your Water System just needs to be attached to the mains water supply at a point before the water softener is attached.

  • Can I install the Water System myself?

    Installing our Water Systems takes specialist knowledge. That’s why our own trained engineers carry out all installations. It also guarantees we can validate your warranty. There are no sneaky hidden costs either – our professional Virgin Pure water installation is always included in our prices.

  • I don’t own my home. Can I still have a Virgin Pure System installed?

    We are happy to install a Virgin Pure Water System in any property. However, if you live in a rental property we advise you to get permission from the owner before we install. Sometimes we will have to drill a small hole (only about 6mm) through your countertop to reach the water supply.

  • What if I move house?

    Just get in touch with us and let us know your new address. Our team will schedule a visit from one of our engineers to reinstall your Water System at your new property. We'll also provide you with step-by-step instructions on how to safely disconnect your Water System from your current property, allowing you to take it with you. Please note that there is a £74.99 charge for installation at your new property.