Our Water Systems are designed to be easy to use and low maintenance. With a couple of quick services, that you can do yourself, your Water System will work flawlessly all year round.
In both instances, each part pops in and out in just a couple of minutes, with no need for tools.
Every 6 months
Simply change the filter
Every 12 months
Change the filter and the UV lamp
Service 1: Every 6 months
The carbonated filter works by absorbing chemicals and particles from the water, which means over time it will become saturated and needs changing.
Testing has shown that changing the filter every 6 months ensures that your Water Systems filter will continue to run at peak efficiency.
Changing the filter is a quick job, simply ‘click out – click in’.
Service 2: Every 12 months
First, change the filter as described in Service 1. Next, you need to change the UV Lamp. Like a light bulb in your home, the bacteria-killing UV lamp will lose brightness over time.
Our extensive testing has shown that changing the lamp every 12 months will ensure you continue to receive the full benefit of the bacteria-killing UV treatment.
To change the UV lamp, simply lift the lid on your Water System, press the eject button to remove the old lamp, and then insert a new one. Once you close the lid again, you’re all set!
We appreciate people like choice. Similar to a mobile phone, some like the ease of a monthly plan and some the flexibility of pay as you go. When it comes to getting your replacement filter and UV lamps we’ve developed two easy options.
A convenient monthly service package
Our most popular option. WaterCare+ is a hassle-free subscription including everything needed for an easy manageable monthly payment.
What’s more, you save over £60 every year compared to buying the same parts individually.
£12.95 per month
for 12 months
- A new filter delivered to you every 6 months
- A new UV lamp delivered to you every 12 months
- Unlimited repair and replace service
- Unlimited re-installs at your new property if you move
New to Virgin Pure?
Pay as you go
Add what you need, when you need it
12-month warranty is a £70 one-off payment and Water Filter and UV Lamp Packs start from £50.
Est. £18.33 per month
based on an average yearly spend
Pay as you go prices
- Filter replacement £49.99
- Filter and UV lamp replacement £99.99
- 1 year warranty £70
- If you move £39.99 relocation