Filter is stuck

    Release the filter to your Water System

  1. 1

    Be sure to press on the white push release button at the same time as removing the filter by pulling the plastic tab

  2. If issue still persists

  3. 1

    Turn off the water supply to the Water System using the blue and white isolating tap behind the machine.

  4. 2

    Place a cup under the spout and press for cold water (a very small amount may be dispensed). Then try to remove the filter.

  5. If filter is still stuck

  6. 1

    Using a blunt edged tool (e.g flat screwdriver) try to lever the filter out of place whilst pressing the release button.

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