- What if I change my mind after I have ordered?
- Where can I buy the replacement filters and UV lamps?
- I don’t live on mainland UK can I still get a WaterBar?
- How does Virgin Pure compare to buying bottled water?
- How does a Virgin Pure WaterBar compare to water filter jugs and pitchers?
- How can I pay?
- Can I see a WaterBar before I join Virgin Pure and what if I change my mind?
- If I am not on a subscription where can I buy the replacement filters and UV lamps?
- What if I move house?
- If I purchase a WaterBar outright what is included?
What if I change my mind after I have ordered?
No problems, we offer a complimentary 30-day satisfaction guarantee on all purchases (whether you decide to pay upfront or monthly). Should you change your mind within 30 days from installation simply call us and we’ll come and collect your WaterBar. As long as the WaterBar has not been damaged we’ll remove it and refund your payment and cancel your monthly payments if you’ve chosen to spread the cost.
Where can I buy the replacement filters and UV lamps?
Everything you need can be purchased from our website here
I don’t live on mainland UK can I still get a WaterBar?
Sorry to be a party pooper but we can only install Virgin Pure on the UK mainland. Also, there are some parts of the Highlands that we can’t currently get to. If in doubt, call our sales team on 020 7022 6471.
How does Virgin Pure compare to buying bottled water?
Advice varies, but it’s generally accepted that you should be drinking around 2 litres of water a day.
A 1.5 litre of bottled water from a well-known brand currently costs around 52p. To drink 2 litres a day would cost 70p, or £20 a month. That’s £80 a month for a family of four. Compare this to purchasing a WaterBar for as little as £21.38 per month and the pure water is unlimited.
This is why our WaterBars help you and your family drink more pure water. The more you drink, the cheaper it gets. It’s not magic – it’s just maths!
And don’t forget bottled water needs valuable fridge space, it produces an unsustainable level of plastic waste and you’ll still need a separate kettle.
See our plans here.
Bottled Water Prices Source: MySuperMarket.co.uk prices taken RRP for 1.5 litres of bottled still water 3.8.17
How does a Virgin Pure WaterBar compare to water filter jugs and pitchers?
Our WaterBars are connected to your water mains and so your homes water supply is filtered, purified and then heated and chilled – ready for whenever you want it. There’s no refilling, no need to take up space in the fridge and no need for a separate kettle. No contest!
How can I pay?
You can choose to pay via a credit or debit card or we have also teamed up with some carefully selected payment partners offering you the choice to spread the cost over 12 or 24 interest-free. Find out more about payment options here
Can I see a WaterBar before I join Virgin Pure and what if I change my mind?
We only sell our WaterBars directly via our website or phone. This keeps our prices as competitive as possible.
And we’re sure you’ll love it but just in case we offer all customers a 30-day satisfaction guarantee and so if you do change your mind just let us know within this period. Read more about our satisfaction guarantee here
If I am not on a subscription where can I buy the replacement filters and UV lamps?
See full details about buying replacement filters and lamps here.
What if I move house?
We offer re-installation at a new UK mainland address. Firstly, disconnect the WaterBar by following the instructions here. Take the WaterBar to your new address and call us to arrange for a technician to come and re-install the WaterBar. If you own your WaterBar a relocation fee of £39.99 is applicable for rental customers it is inclusive in the service.
If I purchase a WaterBar outright what is included?
You get everything you need for your first years pure water including:
- The WaterBar
- 12 months of filters and UV lamp
- 12 month warranty
- Professional installation