How should I clean my WaterBar?
Use a soft cloth and lukewarm water to clean the body, and a dry cloth to clean the control panel.
Don’t clean with harsh detergents, concentrated cleaning fluids, solvents or abrasive cleaning aids. Remember that the WaterBar is connected to the electrics so don’t wet the back, as water and electricity don’t really mix!
Can I change the filters and lamps myself?
It’s quick and easy to change the filters and lamps. We send you a simple guide when we post them to you. If you have any questions, just phone our customer service team on 020 7022 6471 and they’ll talk you through how to do it.
How often do I need to change filters and where do I get them from?
The filter needs to be changed every six months and the UV lamp every 12 months. Don’t worry, we’ll post these straight to you when they’re due for replacement during the length of your contract, keeping it nice and simple for you.
I own a WaterBar but no longer have a service contract. How can I buy the filtration and purification supplies?
First off – you should definitely be on a contract! It’s a much better deal. Some of our customers find themselves with a WaterBar and no essential purification supplies to get the pure mineral water they’re looking for. We offer two options here:
- Pay £12.95 per month (12 month commitment) and get your filters and UV lamp sent automatically to your home or office as well as a guarantee from us your WaterBar will provide you with unlimited pure mineral water – i.e. our engineers will be on call to solve any problems you have (these callouts are free of charge, whoop!)
- Pay for the UV lamp and filters over the phone individually. Each item costs £39.99 (a yearly total of £119.97 as you need one UV lamp and two filters per year) and is therefore only slightly cheaper than option 1 without the support of our service team. So if you needed an enginer to visit you would have to pay £60 per visit.
See why you’re better off being on a contract? Give our customer service team a call to chat it over on 02070226472